Great opportunity to boost your career in finance|Spanish is not a must
Shared Services Centre in the centre of Barcelona.
Associate will support not only the region assigned, but also overall Billing and Disputes if needed
Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
Establishes and keeps good relationship with other teams. A team player.
Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
Monitors billing transactions and sending of the invoices.
Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
Responsible of dunning process and bad debt management
Ensures quality customer interaction while improving the satisfaction.
Great career opportunities with competitive salary package
Requisitos mínimos
2-4 years of experience in Order to Cash, Billing and Collections or Customer service
Open to work in international environments
Working knowledge of OtC processes
English as business language and local language to support the region
Excellent interpersonal skills with the ability to influence and develop relations at all levels
Flexibility and ownership
Team player in an multi cultural environment
High degree of orientation in customer service
Good negotiation skills
High School, Vocational Certificate, Post Secondary Diploma
